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Frequent ask questions
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking information. You can use the provided tracking number to track your order on the carrier's website.
What is your return policy?
We accept exchanges and returns within 15 days of purchase. The items must be in their original condition, unused, and with all tags attached. Please visit our Returns & Exchanges page for more details.
How do I return an item?
To return an item, please contact our customer service team to initiate the return process. You will be provided with a return authorization number and instructions on how to send your item back to us.
How do I contact customer service?
How do I contact customer service?
You can contact our customer service team via email at shopsincerelyblue@gmail.com or message us on Instagram (Sincerelyblue_home). Our customer service hours are Monday to Friday, 9 AM to 5 PM (EST).
What if an item is out of stock?
If an item you want is out of stock, you can sign up for an email notification to be alerted when the item is back in stock. Alternatively, you can contact our customer service team for more information.